Shipping &
Delivery Policy
Effective Date: Sep 29, 2026 | Last Updated: Sep 29, 2026
Our Commitment
Delivering Chirstmas Magic
Welcome to Letters and Gifts from Santa.
We know that every Santa letter, Nice List Certificate and North Pole surprise is part of a very special Christmas tradition. Our goal is to prepare every order with care and deliver it as quickly as possible.
This page explains how digital and physical products are delivered, estimated delivery times, customer responsibilities and important Christmas shipping information.
Two Types of Delivery
Digital or Physical - We've Got You Covered
Letters and Gifts from Santa offers both digital and physical products.
Digital Products
Digital products are delivered electronically and are not shipped through the mail.
Examples include:
• Printable Santa letters
• Digital Nice List Certificates
• North Pole Passport downloads
• Christmas activity packs
• Coloring pages and printable games
• Other downloadable Christmas experiences
Delivery instructions are provided on the product page or in your order confirmation.
Physical Products
Physical products are carefully prepared and mailed to the recipient using the shipping method selected during checkout.
Examples include:
• Personalized Letters from Santa
• Mailed Nice List Certificates
• Printed North Pole keepsakes
• Gift packages
• Seasonal mailed surprises
Order Processing Time
Prepared With Care
Most orders begin processing after payment has been successfully received. Processing time varies depending on:
- Whether the item is digital or physical
- Personalization requirements
- Order volume during the Christmas season
- Weekends and holidays
Personalized products require additional preparation time because they are created specifically for each recipient.
Estimated Delivery Times
When to Expect Your Order
Delivery times are estimates only and may vary during the holiday seasons.
Digital Product
| Product Type | Estimated Delivery |
|---|---|
| Instant digital downloads | Immediate or within minutes |
| Personalized digital products | As stated on the product page |
Physical Product
| Destination | Estimated Transit Time |
|---|---|
| Canada | 2–8 business days |
| USA | 4–10 business days |
| Rest of the world | 14–24 business days |
Chirstmas Delivery
Order Early for the Magic
Christmas is the busiest mailing season of the year. We strongly recommend placing orders as early as possible to allow enough time for personalization, production and postal delivery.
Seasonal Christmas ordering deadlines will be published separately each year
- Important: Selecting a preferred delivery date does not guarantee delivery on that date unless a guaranteed shipping service is specifically offered and selected during checkout.
Weather, postal delays and circumstances beyond our control may affect delivery schedules.
Shipping Destinations
Available shipping destinations are shown during checkout and may vary depending on the product.
Some products may be available worldwide, while others may be limited to specific countries or regions.
If your destination is not available during checkout, that product is currently unavailable for delivery to your location.
Sending a Gift Directly
Yes! Many of our physical products can be mailed directly to the recipient.
This is perfect for surprising:
• Children
• Grandchildren
• Parents
• Grandparents
• Friends
• Teachers
• Military family members
• Loved ones living away from home
Please carefully verify the recipient's name and mailing address before completing your order.
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is submitted:
• Contact us immediately if the order has not yet shipped.
• Once an item has been mailed, we may be unable to redirect it.
• Additional shipping charges may apply if an order must be remade or reshipped because of incorrect customer-provided information.
Please double-check apartment numbers, postal codes and recipient names before placing your order.
Tracking Information
Where tracking is available, it will be provided after your order has been shipped.
Some mailing services may not include tracking, depending on the product and shipping option selected.
If tracking is included, please allow time for the carrier to update tracking information after the package has entered their network.
Postal Delays
Once an order has been transferred to the postal or delivery carrier, transit times are outside our direct control.
Delays may occur due to:
• Severe weather
• Holiday volume
• Postal disruptions
• Customs processing (where applicable)
• Transportation interruptions
• Incorrect delivery information
We cannot guarantee carrier delivery performance after shipment.
Lost or Damaged Deliveries
If your order appears to be lost or arrives damaged, please contact us as soon as possible.
Please include:
• Your order number
• Recipient's name
• Delivery address
• A description of the issue
• Photos (if the item arrived damaged)
We will investigate the situation and work toward an appropriate solution.
Multiple Orders
If you place several personalized orders, they may be packaged or shipped separately depending on the products ordered and production schedules.
Each recipient should have their own correctly personalized information.
Digital Delivery Support
If you purchased a digital product and cannot locate it:
• Check your email inbox.
• Check your Spam or Junk folder.
• Verify the email address used during checkout.
• Contact us if you still need assistance.
Please do not send payment card information by email.
Need Help?
We're happy to help make your North Pole experience as magical as possible.
If you have questions about shipping, delivery or your order, please visit our Contact Us page and include your order number whenever possible.
Thank you for trusting Letters and Gifts from Santa to be part of your family's Christmas tradition.
