Contact Us
Need a Little Help from the North Pole?
We’re happy to help!
Whether you have a question about a personalized Letter from Santa, a digital download, an order already on its way, or one of our North Pole experiences, the Letters and Gifts from Santa team is here to assist you.
Before contacting us, you may also find a quick answer on our Frequently Asked Questions page.
Contact Customer Care
The easiest way to reach us is through the contact form below.
Contacting Us About an Existing Order?
Please include your order number whenever possible.
This helps us locate your order and respond more quickly.
If you need to correct personalization or a mailing address, contact us as soon as you notice the mistake.
Personalized orders may enter production quickly, and once an item has been created, printed or mailed, changes may no longer be possible.
Personalization Corrections
Did you notice a spelling mistake or incorrect personalization after placing your order?
Please don’t place a second order immediately.
Contact us with:
Your name • Order number • Recipient’s name • The information that needs to be corrected
If production has not yet begun, we will make reasonable efforts to correct the information.
Please see our Refund, Cancellation & Personalization Policy for complete details.
Shipping & Delivery Questions
If you’re contacting us about a mailed order, please include your order number and the destination country.
During the Christmas season, postal networks around the world may experience higher-than-normal volumes and delays.
Please check our Shipping & Delivery Policy for current delivery information before contacting us about an order that is still within its estimated delivery period.
Digital Download Help
Can’t find your download?
Before contacting us, please:
1. Check the email address used when ordering.
2. Look in your Spam or Junk folder.
3. Check your account or download page, if applicable.
4. Try the download again from another browser or device if you’re experiencing a technical problem.
If you still need assistance, send us your order number and we’ll be happy to help.
Privacy Requests
Questions about your personal information can also be submitted through our Contact Us form.
Select Privacy Request from the subject menu.
You may contact us regarding matters such as:
- Accessing personal information
- Correcting personal information
- Account deletion
- Personal information deletion requests
- Consent questions
- Questions about how information is used
- Other privacy concerns
Certain information may need to be retained where permitted or required for legal, tax, accounting, fraud-prevention, security or transaction-record purposes.
Please see our Privacy Policy for complete information.
A Special Note About Children's Information
Please do not send unnecessary personal or sensitive information about a child through our general contact form.
If you’re contacting us about a personalized order, provide only the information reasonably necessary for us to identify and assist with that order.
Please do not send information such as passwords, medical information, financial information, identification documents or other sensitive information about a child.
Parents, legal guardians and appropriately authorized adults should manage communications involving children’s personal information.
Please Never Send Payment Information by Email or Contact Form
For your protection, never send us your complete credit card number, debit card number, banking password or account password through our Contact Us form or by email.
We will never ask you to email us your complete payment-card information or password.
Business & Partnership Inquiries
Interested in working with Letters and Gifts from Santa?
We welcome appropriate inquiries from businesses, organizations, publishers, affiliates and potential partners.
Choose Business / Partnership Inquiry from the contact form and tell us a little about your proposal.
Please note that submitting a proposal does not create a partnership, agency relationship, endorsement or other business agreement.
Our Response Times
We make every reasonable effort to respond to customer inquiries as quickly as possible.
Response times may be longer during November and December due to increased Christmas order volume.
Sending multiple messages about the same request may slow our ability to respond, so please include your order number and all relevant information in your first message whenever possible.
Our Business
Letters and Gifts from Santa
Ontario, Canada
Serving families through digital North Pole experiences and eligible mailed products worldwide.
Customer Service Email:
[ADD YOUR CUSTOMER SERVICE EMAIL]
Website:
Letters and Gifts from Santa
Helpful Links
Before contacting us, these pages may have the answer you’re looking for:
Frequently Asked Questions
Shipping & Delivery Policy
Refund, Cancellation & Personalization Policy
Privacy Policy
Terms of Service
We're Here to Help
Behind every order is a real person trying to create a special Christmas moment for someone they care about.
If something isn’t right, or you simply need help figuring out what to order, please contact us.
We’ll do our best to help.
Thank you for making Letters and Gifts from Santa part of your Christmas traditions.
